Frequently Asked Questions

Want to find out more about Waddee? How we source our celebrities? Or select the celebrities? The answers to these and more can be found below

About Waddee.co

Question What is Waddee.co?
AnswerWaddee.co is a platform where fans can request personalised videos from their favourite celebrities. Our mission is to bridge the gap between celebrities and their fans by creating the most original and memorable experience in the world.
Question When is a good time to get a video from a celebrity on Waddee.co?
AnswerWaddees are perfect for any occasion! Want to wish your friend a Happy Birthday? Looking to roast your buddy? Or maybe just want to hear from your favourite celebrity? As long as the request is appropriate, the celebrity you are getting in touch with will be excited to do your Waddee video!
Question Do I get to keep my Waddee video?
AnswerOf course! Download your Waddee video, share it across your social media pages and save it for life! Once it is sent to your email – it is yours forever.
Question Can I be notified when new celebrities join Waddee.co?
AnswerYes! There is a way to be notified when new celebrities join Waddee.co! You can subscribe to our newsletter, you will get an email as soon as they join.
Question How do I contact the Waddee team?
AnswerWe’d love to chat! Feel free to contact us here – hello@waddee.co , and one of our team members will get back to you as soon as possible.
Question How can I request to join Waddee.co as a celebrity?
AnswerYou can request to join Waddee.co using Waddee Celebrity form. Fill out your details then send us the form back so we can have a look over your application and get you verified straight away! Your request will depend on your audience size on the following popular social media channels: Instagram, Facebook, Twitter, LinkedIn, Pinterest, Youtube, and Tiktok.

Requesting  a Waddee video

Question How do I request a Waddee video?
AnswerAll of our celebrities can be found here – or simply search through our categories, pick your celebrity, fill out who it’s for, write your request and you’re good to go!
Question Are there any rules for Waddee requests?
AnswerWe like to keep Waddees as original as possible, but please be appropriate and kind to the celebrity you are requesting the video from.

Note: In some cases, your Waddee request may be rejected if it is inappropriate, explicit or will damage the celebrity’s image.

Question Can I change my mind and remove my video request?
AnswerYes, you can! If you change your mind, you can let us know by sending us an email to hello@waddee.co within 24 hours after submitting your video request. Within 36 hrs you will receive your refund. However, If you let us know over 24hrs after submitting your request or the celebrity refuses your request, we will refund the amount back to the original payment method used to complete the transaction.

  • Credit card holders will receive the refund in their next billing cycle.
  • Debit cards, the amount will be returned within 30-60 days.
  • True money wallets will get refunds in 30 days after charge creation.
  • Alipay (Online) charges can only be refunded within 90 days of the transaction date.

Receiving a Waddee video

Question How will I receive my Waddee video once it’s completed?
AnswerIt will be sent to the email that you provided when you ordered. Woohoo!
Question How do I download my Waddee video?
AnswerIt’s super easy! Just click on the Waddee link from a desktop or laptop computer and press the blue download button next to the video.
Question How long will my Waddee video take to be completed?
AnswerOur celebrity is given up to 7 days to fulfill each request. However, they typically complete Waddees within a few days. If your request isn’t completed in time, it will expire, and you will be refunded.
Question Is there a guarantee that the celebrity will make my Waddee video?
AnswerWe make it our top priority that every customer receives their Waddee video. It is possible that your request could expire, but we do our best to make sure that all Waddees are completed. Once your request has been accepted from the celebrity, you will be notified via the email you provided when submitting your request. You can expect to receive your video a few days after seeing that email.
Question Can I update my request after I already submitted?
AnswerOnce you submit your request, you can’t change or update your message but you can remove your request order after submitting within 24 hrs by contacting hello@waddee.co and you will be refunded in 48 hrs.
Question I see my Waddee video on the website but I haven’t received it. What should I do?
AnswerAll Waddee videos that appear on our site have been sent to the email you provided, so please be sure to check your inbox and search through your spam. If you still are unable to find it, please email us with your order number and email address you provided when requesting to hello@waddee.co

Question Can I have a reaction video featured on Waddee.co?
AnswerAbsolutely! We’ll feature the best reaction videos on our homepage, social media pages (@Waddee.co) and in our newsletter (hello@waddee.co) – we love seeing our fans reactions! Send them to hello@waddee.co
Question What happens if I don’t like the video I receive from the celebrity I chose?
AnswerIf you are dissatisfied with the video you received and think that the celebrity has not completed your video request as you asked please send us your original video request and your video to hello@waddee.co Our team will then review both your request and the video that was sent to you. If the celebrity has not recorded your video request correctly we will give our voucher the amount back to you. However, if the video has been recorded correctly and follows your video request guidelines then no voucher can be issued.

Payments

Question How much is a Waddee video?
AnswerThe cost of a Waddee is set individually by each celebrity, therefore the price will vary depending on who you ask. Celebrities can change their prices at any time but you will only be charged the price that was shown when you submitted your video request.
Question When will my credit/debit card be charged?
AnswerWaddee will put a hold on your credit/debit card as an authorization until the order is complete. In the event of a cancellation/decline/expiration, the charge will be released, the charge will be removed from your bank statement.
Question I have already been charged, but haven’t received my Waddee video?
AnswerWe only put a per-authorization hold on your credit card to ensure funds are available for when a celebrity fulfills your Waddee request. You will only be charged once the video request has been completed. If an error has occurred please contact hello@waddee.co
Question Can I request a refund after I have submitted my video request?
AnswerYes, you can! Let us know by sending us an email to hello@waddee.co within 24 hours after submitting your video request. Within 36 hrs you will receive your refund. However, If you let us know over 24hrs after submitting your request or the celebrity refuses your request, we will refund the amount back to the original payment method used to complete the transaction.

  • Credit card holders will receive the refund in their next billing cycle.
  • Debit cards, the amount will be returned within 30-60 days.
  • True money wallets will get refunds in 30 days after charge creation.
  • Alipay (Online) charges can only be refunded within 90 days of the transaction date.

FAQ for celebrities

Question How can I request to join Waddee as a celebrity?
AnswerYou can request to join Waddee using Waddee Celebrity form.  Fill out your details then send us the form back so we can have a look over your application and get you verified straight away! Your request will depend on your audience size on the following popular social media channels: Instagram, Facebook, Twitter, LinkedIn, Pinterest, Youtube, and Tiktok.
Question Can I do Waddees for charity?
AnswerUnfortunately we are unable to offer this feature at the moment but in the future, as we keep growing, we plan to make doing videos for charities possible!
Question How time consuming is doing a Waddee video?
AnswerOn average, it takes about 30-60 seconds but it’s completely up to you, do what you’re comfortable with!
Question What is the revenue split?
AnswerAll of our celebrities are on the exact same revenue split. 75% go to the celebrity, and 25% goes to Waddee.co. We handle all payment and processing charges, you will not be charged any hidden fees or costs. In order to be fair to all of our celebrities, this is a non-negotiable rate.
Question How is the price determined?
AnswerEach celebrity sets their own price and can change it at any time! Starting from ฿100
Question How can I make more money on Waddee.co?
AnswerWe see an average of 700%+ increase in requests when a celebrity lets their fans know that they’re on Waddee and ready to fulfil video requests! All it takes is informing your audience. An Instagram post, a swipe up on your Instagram story, Tweet, Facebook post, or mention/link on your YouTube or Tiktok channel is a great way to significantly increase your requests!
Question Can I refer celebrity to Waddee.co and get paid?
AnswerYes! We have a Celebrity-to-Celebrity Referral Program where you’ll receive 5% of the earnings of anyone you refer, for six months! The 5% is taken out of Waddee’s cut. So you can enjoy the benefits of making some extra money without doing any of the work. In order to join the program, please send the request to hello@waddee.co

Question What type of celebrity are you looking to have on Waddee?
AnswerWe’re always looking for celebrities that want to better engage with their fan base in a more personalized way, while creating moments that inspire their fans!
Question Will Waddee.co promote celebrity joining the platform?
AnswerYes, we often promote our celebrities joining our platform across our social media pages. However, we leave it up to each celebrity to let their fans know that they’re active on Waddee.co! The best way to do this is with a mention on your favourite social channels.
Question Are there costs associated with joining Waddee.co?
AnswerNope. We handle all payment and processing fees for you!
Question Is there any obligation to join Waddee.co?
AnswerThere is no obligation and you can leave the site at any time. However, our only request is that you always complete Waddee requests to ensure the best possible fan experience.
Question Is it possible to pause requests if I am traveling or busy?
AnswerYes, you can make yourself temporarily unavailable. Having said that, please remember that you have 7 days to complete Waddee requests that were already submitted before changing your profile status. But because of the ease of all the technology we have in our hands, you can do them from anywhere!
Question Can I decline Waddee requests?
AnswerYes. You can decline any request that you feel uncomfortable doing within 48 hours after receiving the request. You can also report requests in which case we may block an individual from requesting again. Your safety and comfort is of the utmost importance to us
Question What will happen if I decline the Waddee requests later than 48hrs after the request was made?
AnswerAccording to our terms that you agree on when you sign up, you must accept or decline the requests within 48 hrs. Otherwise you may face being banned from using our website. We recommend that you check your mailbox once a day.
Question Will fans know my contact information if I sign up to Waddee.co?
AnswerNo – we’re your middleman! It’s important to us that we keep your personal information safe and secure.
Question How do I get paid?
AnswerMoney will be deposited in the bank account you registered on your profile every month.  If you would like to change or update your bank account information, please contact hello@waddee.co
Question What if I feel bad about charging my fans?
AnswerAbout 90% of Waddees are purchased as gifts for your biggest fans! You’re simply providing your fans with currently unobtainable moments that inspire and make them smile! You can show your inner self, your creativity, and show your appreciation for your fans in every Wadee video you create.
Question Where can I find Waddee’s terms and conditions?
AnswerYou can find our terms and conditions here.